Frequently Asked Questions

We service most areas of Dallas, Fort Worth, and their suburbs.

For residential services, start by filling out our Free Quote. Community and commercial services will be available soon. Submit a request to tell us about your needs.

No contracts needed! You can stop service at any time by using the customer portal or by cancelling with us at least 24 hours before your next scoop.

Billing occurs on the first day of each month before services are provided. You’ll start by setting up automatic payments in our customer portal. Once auto pay and services are both set up, Popeye’s Poop Patrol will generate an invoice and send you a receipt via email. If we have not received your payment before your first cleaning of the month, you will be removed from the service schedule until payment has been received.

Our frequency is up to you and the schedule you set. We can service your yard weekly, every other week, monthly, or on an as-needed basis. Multiple times per week will be available in the future.

There may be an extra charge for your first visit if it’s been a long time since your yard has been thoroughly cleaned. Please contact us so we can discuss your individual situation and give you a more accurate quote.

Yes! If you would like a one-time service visit for a special occasion or to try us out, please contact us at least three business days in advance to discuss your individual circumstances. Pricing may vary.

Our service is available during all seasons and most weather conditions. To allow our teams time with their families, we do not offer services on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas.

If your service date falls on one of these holidays, we will skip that service date and pick up the following week. There are no refunds for a missed pick up due to a holiday. We will pick up all of the extra pet waste on our next visit from the week prior.

We will service your yard in nearly all weather conditions. Very heavy rainfall, lightning, or ice/snow will prevent us from cleaning your yard. If the safety of our team is at risk, including due to road conditions, we will not provide service. There are no refunds for a missed pick up due to inclement weather. We will pick up all of the extra pet waste on our next visit from the week prior.

Of course. We can skip your service in the customer portal or by reaching us at least 24 hours before your next service date. You will not be charged extra when your service resumes as long as it has not been suspended longer than two weeks. Any longer than that, an extra charge may be applicable, similar to a first time fee.

Not at this time. To keep our prices low, we arrange our weekly routes based on geographical location, much like how residential trash service operates. For this reason, we can’t guarantee a regular service day for you. If you have a special circumstance that will require a cleaning to be more specifically timed that week, please reach out to our team as far in advance as possible (minimum three business days) and we will try our best to accommodate your request.

No, we don’t provide arrival times for our services. While we will do our best to accommodate your schedule, driver routes are optimized at midnight the day before services are completed to help keep costs low.

We clean any areas of your property that have pet waste according to your specifications, including front yard, back yard, side yards, flower beds, dog runs, etc. We don’t do any landscaping, so if there is pet waste not clearly visible due to landscaping issues, we will not reach those areas.

We’ll get you scheduled as quickly as possible. We aim for within three business days after signup. Initial cleanups may take 1-2 hours and subsequent visits may take less time, depending on your yard's condition, the size of the yard, and how much pet waste has been accumulated.

We do not haul the waste away, which helps us keep pricing low. We will double bag the waste and place it in each customer’s trash can or neatly on the side of their house.

If you are not at home or available when we arrive for service, we will need a way to access your yard. We can make various arrangements with you in advance to ensure that the solution is convenient for you. If we are unable to access your yard when we arrive, you will still be charged for the trip.

We will alert you when we are en route. Our technicians wear visible uniforms when servicing your home.

Yes, our team loves dogs! We hope to meet you and your dog(s) on our first visit so that everyone is introduced and we are welcomed into your yard on future visits. However, if your dog is aggressive or likely to stop us getting onto your property, they will have to be confined while we clean up the yard. We will charge for an incomplete visit if we haven’t been able to gain access because of your dog. Ensuring the safety of our team is a top priority.

The safety of all people and pets is top priority. To prevent the spread of germs, we clean our equipment and shoes between each yard with a kennel-grade disinfectant. We also take gate pictures when we are done so you know your yard is secure, and we ensure all of our team members are background checked.

We aim for 100% satisfaction from our customers. If you are unhappy with any work performed, contact us within 24 hours of your cleaning. We will discuss the details of the issue with you to better understand what happened and schedule a return to the yard if needed to make it right. If you are still unhappy with the resolution, we will refund your visit.

We are licensed and fully insured. For our customers’ peace of mind, we also don’t use third-party contractors. Our team members are background checked and drug tested.